Return Policy
Introduction:
Welcome to the Golden Hands Return Policy guide. In this article, we'll delve into the intricacies of returning a delivered item, from rejection reasons to refund timelines. Discover how Golden Hands prioritizes customer satisfaction through transparent processes and reliable support.
Rejection Reasons
Valid Grounds for Rejection:
- Wrong Color
- Wrong Size
- Wrong Material
- Wrong Dimensions
- Defective Item
Welcome to the Golden Hands Return Policy guide. In this article, we'll delve into the intricacies of returning a delivered item, from rejection reasons to refund timelines. Discover how Golden Hands prioritizes customer satisfaction through transparent processes and reliable support.
Rejection Reasons
Valid Grounds for Rejection:
- Wrong Color
- Wrong Size
- Wrong Material
- Wrong Dimensions
- Defective Item
- Wrong Color
Embrace the freedom to reject delivered items with Golden Hands if they don't meet your expectations. Explore the various valid reasons, ensuring your satisfaction.
How Can I Initiate a Return?
Reporting Shipping Damages:
If your product sustains damage during shipping, reach out to us within 24 hours. Contact us via our social media platform or email, attaching at least 3 pictures or 1 video of the damage to request a return. (Terms & Conditions Apply)
For shipping damages, we've streamlined the process. Act swiftly, providing visual evidence, and we'll guide you through the return request effortlessly.
Missing Parts or Defective Products:
Report missing parts or defects within 48 hours of delivery. Specify the issue with 3 pictures or 1 video through our social media platform or email. (Terms & Conditions Apply)
We understand oversights happen. Report missing parts or defects promptly, and Golden Hands will ensure a swift resolution.
Manufacturing Faults within 30 Days:
Identify manufacturing faults within 30 days. Contact us with 3 pictures or 1 video showcasing the issue via social media or email to initiate a return request. (Terms & Conditions Apply)
Your satisfaction is our priority. Identify manufacturing faults within the initial 30 days, and we'll facilitate a seamless return process.
For Change of Mind
On-Demand Items:
On-demand items are not eligible for a change-of-mind return.
We value your choices. Please note that on-demand items are excluded from our change-of-mind return policy.
Stock Items within 14 Days:
Stock items can be returned within 14 days if the accessories are complete, secured in the original packaging, and the product is in its original condition.
Discover the flexibility with stock items – return within 14 days if unopened and in pristine condition.
Non-Eligible Return Items:
Various items are non-eligible for return, including on-demand products, items without original packaging, those exceeding 30 days, and items for personal use (e.g., mattresses, pillows).
Ensure you're aware of non-eligible items to streamline the return process.
Installation Exceptions:
Golden Hands provides installation for some products.
Know which products Golden Hands assists with installation, ensuring a hassle-free experience.
How Long Will My Refund Take?
Refunds will be processed within 5 to 14 working days after the returned item is confirmed. This timeline is subject to change based on the card issuer's policy.
Uncover the refund process and timelines, offering transparency and peace of mind.
How Do I Receive My Refund?
Golden Hands offers refunds through various methods based on the payment method, including bank refunds, bank transfers, and credit card refunds.
Discover the simplicity of refund methods tailored to your original payment method.
FAQs
- Is there a cash refund option?
- Golden Hands does not offer cash refunds.
- Can I return an item after 30 days?
- Items exceeding 30 days are not eligible for return.
- Are personal-use items returnable?
- Items for personal use, such as mattresses and pillows, are not returnable.
- Do I need to assemble items for them to be returnable?
- Items not assembled by the Golden Hands team are not eligible for return.
- Does Golden Hands provide installation for all products?
- Installation is provided for some products except for specific self-installation items.
How Can I Initiate a Return?
Reporting Shipping Damages:
If your product sustains damage during shipping, reach out to us within 24 hours. Contact us via our social media platform or email, attaching at least 3 pictures or 1 video of the damage to request a return. (Terms & Conditions Apply)
For shipping damages, we've streamlined the process. Act swiftly, providing visual evidence, and we'll guide you through the return request effortlessly.
Missing Parts or Defective Products:
Report missing parts or defects within 48 hours of delivery. Specify the issue with 3 pictures or 1 video through our social media platform or email. (Terms & Conditions Apply)
We understand oversights happen. Report missing parts or defects promptly, and Golden Hands will ensure a swift resolution.
Manufacturing Faults within 30 Days:
Identify manufacturing faults within 30 days. Contact us with 3 pictures or 1 video showcasing the issue via social media or email to initiate a return request. (Terms & Conditions Apply)
Your satisfaction is our priority. Identify manufacturing faults within the initial 30 days, and we'll facilitate a seamless return process.
For Change of Mind
On-Demand Items:
On-demand items are not eligible for a change-of-mind return.
We value your choices. Please note that on-demand items are excluded from our change-of-mind return policy.
Stock Items within 14 Days:
Stock items can be returned within 14 days if the accessories are complete, secured in the original packaging, and the product is in its original condition.
Discover the flexibility with stock items – return within 14 days if unopened and in pristine condition.
Non-Eligible Return Items:
Various items are non-eligible for return, including on-demand products, items without original packaging, those exceeding 30 days, and items for personal use (e.g., mattresses, pillows).
Ensure you're aware of non-eligible items to streamline the return process.
Installation Exceptions:
Golden Hands provides installation for some products.
Know which products Golden Hands assists with installation, ensuring a hassle-free experience.
How Long Will My Refund Take?
Refunds will be processed within 5 to 14 working days after the returned item is confirmed. This timeline is subject to change based on the card issuer's policy.
Uncover the refund process and timelines, offering transparency and peace of mind.
How Do I Receive My Refund?
Golden Hands offers refunds through various methods based on the payment method, including bank refunds, bank transfers, and credit card refunds.
Discover the simplicity of refund methods tailored to your original payment method.
FAQs
- Is there a cash refund option?
- Golden Hands does not offer cash refunds.
- Can I return an item after 30 days?
- Items exceeding 30 days are not eligible for return.
- Are personal-use items returnable?
- Items for personal use, such as mattresses and pillows, are not returnable.
- Do I need to assemble items for them to be returnable?
- Items not assembled by the Golden Hands team are not eligible for return.
- Does Golden Hands provide installation for all products?
- Installation is provided for some products except for specific self-installation items.
- Is there a cash refund option?
